Orders
Can I change or cancel my order?
Yes. If your order hasn’t been shipped yet, you can request to change or cancel it.
Please contact our customer support as soon as possible with your order number.
If the order has already been shipped, please apply for a return or exchange according to our return policy.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to check the delivery status online at any time. If you have any questions about tracking, feel free to contact our support team.
Shipping
What shipping carriers do you use?
We work with reliable shipping carriers such as USPS, UPS, and FedEx for domestic orders.For international shipments, we may use DHL or other trusted international logistics partners to ensure fast and reliable delivery.
Can I change my shipping address after placing an order?
Yes. If your order has not yet been shipped, we may be able to update the shipping address. Please contact our customer support as soon as possible with your order number. Once the order has been shipped, the shipping address can no longer be changed.
How long will it take for my order to arrive?
Order processing usually takes 1–3 business days. After shipping, delivery times vary by location and shipping method, but most orders arrive within 5–10 business days. Once your order is shipped, we’ll send you a tracking number by email.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Payment
What payment methods do you accept?
We currently accept PayPal and Visa as payment methods. All payments are securely processed to ensure your personal and payment information is protected.
Are taxes applied to my payment?
Taxes may be applied to your order depending on your shipping address and local tax regulations. Any applicable taxes will be calculated and displayed at checkout before you complete your payment.
Returns & Exchanges
What is your return & exchange policy?
At Natural Baby Clothing, your satisfaction is our priority. We are happy to assist with returns and exchanges under the following conditions:
- Requests must be made within 30 days of your order.
- Products must be unused and in their original condition.
- Customized items are not eligible for return or exchange.
- Free gifts included with your order cannot be returned or exchanged.
Please review these guidelines before requesting a return. For assistance, our customer service team is always happy to help.
How can I request a return or exchange?
We’re here to make returns and exchanges as easy and worry-free as possible. Please follow these steps:
- Contact our customer service or email us at sales013@newsoon.com to request a return or exchange.
- Once your request is approved, we’ll provide a Return Shipping Label. For exchanges, we’ll also confirm the requested item is in stock and arrange shipment of the new item.
- Pack the product securely and attach the return label.
- Send your package to: 415 Avon Ave, Newark, NJ 07108, USA.
- After we inspect your returned or exchanged items, refunds will be issued to your original payment method within 2–10 business days, depending on the processing time of your bank or payment provider.
Coupons & Promotions
How do I apply a discount code at checkout?
At checkout, please type your discount code in the text box that says “Discount Code” and click “Apply”. You will see the discounted price reflected below your subtotal.
Personalization & Customization
Can I personalize my product?
We offer personalized embroidery, with the option to include your own text or designs. Please note that personalized items cannot be returned or exchanged.
Do you offer custom options?
We’re happy to offer customization for our products, including materials, sizes, colors, logos, and packaging, and provide comprehensive, attentive service to ensure your needs are carefully met. For detailed requests or to discuss your specific needs, please contact us to learn more.
Can I request gift wrapping or gift sets?
We offer gift wrapping and gift sets to make your order extra special. Please contact us with your request, and we’ll be happy to provide careful and service to prepare your gift exactly as you’d like.
Sustainability
What materials are used in your clothing?
Our organic cotton is pure and natural. The cotton is grown on land that has undergone a three-year organic conversion period, without the use of chemical fertilizers or pesticides. Hand-picking ensures the cotton remains intact and pristine. During processing, no chemical dyes are used, preserving the cotton’s most natural colors—white, green, and brown. Blending these natural shades creates even more gentle tones, providing safe and comfortable fabrics for your baby’s sensitive skin.
We also use Pima cotton from the United States and Peru, certified by Supima®. We are committed to delivering high-quality, soft, and skin-friendly cotton products that are as natural and safe as possible for your little ones.
What is organic colored cotton?
Organic colored cotton is grown to preserve the pure, natural colors of the cotton fibers, such as white, green, and brown. By avoiding chemical dyes, we maintain the cotton’s natural softness, reduce the impact on the environment, and minimize exposure to chemicals. This ensures that your baby’s clothing is safe, gentle, and free from unnecessary chemical additives, making it perfect for sensitive skin.
This approach makes the cotton safe and gentle for your baby’s sensitive skin, while also being more environmentally friendly. By choosing organic colored cotton, your little ones can enjoy comfortable, skin-friendly clothing that is as close to nature as possible.
Are your products safe for babies and children?
Yes! Our clothing is certified by Global Organic Textile Standard (GOTS), USDA Organic, and OEKO-TEX®, ensuring that they meet the highest standards for safety, quality, and skin-friendliness.
Other Common Questions
Do you work with retailers or wholesale partners?
If you are interested in carrying Natural Baby Clothing products, please contact us. We will get in touch with you as soon as possible to discuss further details.
Do you have any Natural Baby Clothing retail stores?
Not just yet, but we’re working on it! A store is on the way, so stay tuned—we can’t wait to welcome you in person.